Privacy Policy – ESE Mental Health

Privacy Policy for ESE Mental Health

Last Updated: 02/04/2026

ESE Mental Health (“we,” “us,” “our”) operates the website https://www.esementalhealth.com (the “Website”) and provides telehealth mental health services, including virtual therapy, medication management, and school-based programs.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit forms, register as a patient, make payments, or interact with our services.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you fill out registration forms, new patient forms, update forms, or other intake documents (e.g., name, date of birth, contact information, insurance details, medical/mental health history, emergency contacts).
When you submit inquiries via contact forms, email, or phone.
Payment information (handled securely through third-party processors; we do not store full card details).

b. Health Information (Protected Health Information – PHI)

Clinical information provided during intake, therapy sessions, or medication management is considered PHI and is handled in accordance with our HIPAA Notice of Privacy Practices (available separately or upon request). This Privacy Policy primarily addresses Website-related data; PHI collected through treatment is governed by HIPAA and our Notice of Privacy Practices.

c. Automatically Collected Information

Device and browser information (IP address, browser type/version, operating system, referring URL, pages visited, time/date of access).
Usage data (e.g., time spent on pages, links clicked).
Cookies, pixels, and similar technologies (see Section 6 below).

d. Information from Third Parties

From school partners (with appropriate consent/authorization) when providing in-school teletherapy.
From insurance providers or payment processors (limited to billing/verification purposes).

2. How We Use Your Information

We use the collected information to:

Provide and improve our telehealth and mental health services.
Process patient registration, scheduling, and therapy sessions.
Communicate with you (appointment reminders, follow-ups, service updates).
Process payments and billing (including insurance coordination).
Comply with legal obligations (e.g., mandatory reporting, audits).
Analyze Website usage to enhance user experience and security.
Send non-marketing communications (e.g., policy updates).

We do not sell your personal information or PHI.

3. How We Share Your Information

We may share information as follows:

With licensed therapists, psychiatrists, and clinical staff providing your care.
With school districts or personnel (only as authorized for in-school programs and with required consents).
With business associates (e.g., billing services, IT providers) under HIPAA Business Associate Agreements.
With insurance companies for billing/reimbursement.
To comply with law (court orders, subpoenas, mandatory reporting of abuse/neglect/harm).
In the event of a business transition (merger, acquisition), with notice where required.
With your consent or at your direction.

PHI is shared only as permitted or required under HIPAA.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including HIPAA-compliant platforms for teletherapy sessions. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on applicable law, you may have rights regarding your information, including:

Accessing, correcting, or updating your information.
Requesting restrictions on certain uses/disclosures.
Requesting an accounting of disclosures (for PHI).
Revoking authorizations (where applicable).

For Website data, you can manage cookies via browser settings. To exercise rights related to health information, contact us or refer to our HIPAA Notice of Privacy Practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and improve security. You can manage preferences through your browser. Some features may not function properly if cookies are disabled.

7. Children’s Privacy

Our services may involve minors (especially through school partnerships). We comply with COPPA and require parental/guardian consent for users under 13 where applicable. For minors receiving services, we follow applicable consent and authorization rules under state and federal law.

8. Third-Party Links and Services

Our Website may contain links to third-party sites (e.g., payment processors, patient portals). We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with an updated “Last Updated” date. We encourage you to review it regularly.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

ESE Mental Health Email: info@esementalhealth.com

Phone: 877-755-2212 or 229-422-3661 Address:

1539 Old Valdosta Rd
Ray City, GA 31645

For HIPAA-specific inquiries, request our Notice of Privacy Practices.